SHOPPING INFORMATION

Will I receive the same product that I see in the picture?

Yes, you will receive the same product shown in the picture. We strive to provide accurate images and descriptions to ensure you receive what you expect.

How do I place an order?

You can place an order by browsing our online store, adding items to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information and confirm your order.

Do I need an account to place an order?

No, you do not need an account to place an order. You can check out as a guest. However, creating an account offers several benefits, such as faster checkout, order tracking, and access to your order history. Plus, you can save your favorite items and manage subscriptions easily.

How long will it take to receive my order?

For products in stock packages are generally dispatched within 2 days after receipt of payment and are shipped via PostPac (The SwissPost) with tracking and drop-off without signature (Monday-Friday).

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Where do you ship?

We currently ship within Switzerland and Liechtenstein.

PAYMENT INFORMATION

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard), PayPal, Klarna, Twint and PostFinance.

Is it safe to use my credit/debit card on your site?

Yes, it is completely safe to use your credit/debit card on our site. We use secure encryption technology to protect your personal and payment information.

When will my card be charged?

Your card will be charged immediately upon completing the checkout process.

Can I receive an invoice for my order?

Yes, you will receive an invoice for your order via email once your payment has been processed and your order has been confirmed.

Will I receive a confirmation of my payment?

Yes, after your payment is successfully processed, you will receive a confirmation email with the details of your purchase.

Do I have a customer account to view my orders and personal information?

Yes, by creating a customer account, you can easily view your orders, manage your addresses, and update your personal information all in one place.